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Case studies
Understanding the cost of what you do
Cost of customers turned a product into a loss-maker
White papers
How much does what we do cost us?Making your customers a profit source not a profit drain
Innovation for finding profit
Presentation scripts
Printing Industry futures (176k Word .doc download)The myths of profitability
Journal articles
Where did my profit go?Finding your moment of truthThe effective customer interface
Briefings
How much did that call cost me? (434kb PDF download)
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